Department of Watershed Management

DWM has consistently activated nearly 100 percent of new accounts on time in every month. The total number of active customer accounts is ~150,000.

In any given month, the "Total Service Requests" metric is defined as the sum of the number of Service Requests closed during the month and the number of Service Requests open as of the end of the month. Volume is calculated this way to ensure that open Service Requests continue to count towards performance until they are closed.

Add or remove data points by clicking on the name in the index above. Hover your cursor over the results in the above chart for more information. A pop-up box will display month, year, measure, and result for each data point. The dashed black line represents the metric's performance benchmark target.

Since August 2014, performance has trended up. Meter investigations deal with a very small fraction of the more-than 150,000 meters that are installed across the city.

In any given month, the "Total Service Requests" metric is defined as the sum of the number of Service Requests closed during the month and the number of Service Requests open as of the end of the month. Volume is calculated this way to ensure that open Service Requests continue to count towards performance until they are closed.

Add or remove data points by clicking on the name in the index above. Hover your cursor over the results in the above chart for more information. A pop-up box will display month, year, measure, and result for each data point. The dashed black line represents the metric's performance benchmark target.

The Department's performance has fluctuated between 60-80% each month. This metric is seasonal and volume tends to increase in rainier months.

In any given month, the "Total Service Requests" metric is defined as the sum of the number of Service Requests closed during the month and the number of Service Requests open as of the end of the month. Volume is calculated this way to ensure that open Service Requests continue to count towards performance until they are closed.

Add or remove data points by clicking on the name in the index above. Hover your cursor over the results in the above chart for more information. A pop-up box will display month, year, measure, and result for each data point. The dashed black line represents the metric's performance benchmark target.

The Department’s performance has improved in almost each month. The overall number of complaints received – a max of 200 complaints in August 2014 – represents less than 0.1% of all customers.

In any given month, the "Total Service Requests" metric is defined as the sum of the number of Service Requests closed during the month and the number of Service Requests open as of the end of the month. Volume is calculated this way to ensure that open Service Requests continue to count towards performance until they are closed.

Add or remove data points by clicking on the name in the index above. Hover your cursor over the results in the above chart for more information. A pop-up box will display month, year, measure, and result for each data point. The dashed black line represents the metric's performance benchmark target.

Hover your cursor over the results in the above chart for more information. A pop-up box will display month, year, measure, and result for each data point. The dashed black line represents the metric's performance benchmark target.

Hover your cursor over the results in the above chart for more information. A pop-up box will display month, year, measure, and result for each data point.